Refund policy
Last updated: September 18, 2026
30-day returns
Changed your mind? Request a return within 30 days of delivery. For non-quality-related returns, skincare must be unopened, unused and in its original packaging with hygiene seals intact. Keep your proof of purchase.
How to return
- Email support@seorielle.com or use our contact form.
- Include your order number, checkout email, item and reason for return.
- Wait for our instructions and confirmed return address before posting anything.
The address on your parcel may not accept returns.
Shipping costs
For change-of-mind returns, you pay return postage. Original delivery charges are not refunded unless required by law. For damaged, defective or incorrect goods, we cover any necessary return shipping and arrange an appropriate remedy.
Refunds & order issues
We notify you after reviewing your return. Approved refunds go promptly to the original payment method; your provider may need additional time to post the credit. Refunds reflect the amount paid for returned items, including applicable discounts.
For damage, a wrong item or a missing delivery, contact us promptly with your order details. Request cancellations or exchanges before sending anything back. The unopened condition and 30-day change-of-mind window do not limit mandatory rights for faulty, incorrect or undelivered goods.